Which Explora model should I get for my Hermanus home?
Most Hermanus households do well with the Explora Ultra, which combines DStv Premium channels with built-in streaming apps like Showmax and Netflix on one box. If you already have an older Explora, we can often reuse it and just re-point your Walker Bay dish and update the software during the visit.
Do I need a Smart LNB for an Explora install?
Yes — the Explora range requires a Smart LNB on the dish so a single cable feeds the decoder for both live TV and Connected Services. When we install in Hermanus, Onrus, Sandbaai or Vermont, we fit or upgrade the Smart LNB and re-align the dish to the correct satellite for a stable signal.
Can I watch Showmax and stream on my Explora Ultra?
Absolutely — the Ultra runs Showmax, Netflix and other apps directly, so you don't need a separate streaming stick. We pair the decoder to your home WiFi during setup, though on Explora Ultra a solid internet connection matters, so let us know if your Overberg fibre or LTE signal is weak.
Why does my Explora say 'no internet' or won't pair after install?
This usually comes down to WiFi range or an unstable connection, which is common in larger Hermanus properties and coastal homes with thick walls. We test the pairing on the day, and if the signal is poor we can advise on a booster or a wired link —
our repairs team can also sort out pairing faults on existing decoders.
How long does an Explora installation take in the Overberg?
A standard Explora install in and around Hermanus typically takes one to two hours, depending on cable routing and whether a new dish or Smart LNB is needed. Holiday homes or double-storey properties in areas like Eastcliff can take a little longer, so we'll give you a realistic time when you book.
Will bad weather off Walker Bay affect my Explora signal?
Heavy rain or sea mist can cause brief 'rain fade' on any satellite dish, but a properly aligned dish with a good LNB minimises it. We make sure your dish is correctly sized and securely mounted for the coastal wind — if you're getting frequent signal loss,
get in touch and we'll check the alignment.